Data usage

Good day <br> <br> I trust that you are well, last month a debit for the amount of 1125 went of my account I queried this as my normal installment is 399 the consultant said to me that it's data usage. The device taken was an ipad which is not even in use. I was told that another bill of 900 will be going off but they will investigate this I have got no feedback from anyone at the store or from autopage in general. When I did my upgrade I asked the consultant 3 times whether it's a closed line package and she assured me that it is and I will be paying nothing more then 399 only to find out that I have been cheated. I went to the same store spoke with the same girl and she says no mam it's a open line. When I checked data balance there was 4gb with out even using the sim since the day I've reported it I now have 2.4gbs left I have no idea Whats happening with this account has the sim is not even in the device. I request feedback and these amounts credited back to me. Further more I have not recieved a statement since last year from autopage. Number in question ***. I can be contacted on *** / *** I expect a call in the next 24hours if not I will be taking this higher