PW
Peter W

1 reviews | Active since Mar 2009

15 Apr 2015, 09:28

Data roaming ******* when abroad

I visited Australia in Dec for a month. On the 2nd day I recd an sms from AP stating data usage was over R1k. Impossible since all data usage was via my hosts WIFI. I then bought an AUS simm card & moved my SA simm to my old BB with data switched off. I then recd an sms saying data usage was now over R2k so I switched the BB off. After 10 days I switched it on to check SMS's & recd an SMS saying data usage was now over R6k. I switched the BB off until after my return to SA. I then stopped the AP debit which was now R8430 & logged a query with AP (ref 566525). On 16 Mar I recd a call from AP saying I must pay this to avoid being cut off, and telling me to re-log the query to MTN with a copy of my ID. I was then blocked, & was told by Koena that if I paid my normal monthly amount I would be re-connected. This I did but was cut off again after 5 days. I have now been totally blocked & told the investigation could take 8 weeks. This unfortunately is the end of the line of a 15 year relationship with Autopage. This is a common occurrence with MTN clients traveling abroad but they are unwilling to rectify it - so now it is pre-paid with Cell C & MTN & Autopage are surely the losers

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Replies (1)
Autopage
Autopage's reply15 Apr 2015, 14:42
Official
Hello woodsey,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage

Best regards,