Data ****, appalling service, no communication

After not having received statements for 2 months, I went to their Bryanston branch to enquire about them. The lady that \assisted"me then told me they were having problems with their mails. I also queried about data rates on my account and she told me I could migrate but it would cost me more than my contract rate and I would need to activate it now and then need to come back the following month to re-activate. Her complete lack of interest in assisting me with my queries were very apparent. This after me telling her I would like the amount to say within current Rand value. Well this month I received NO statement again but a whopping bill of quadruple the normal amount due to surprise surprise - data rates. On phoning their help line I am told this is not worth the managers time. Nice to feel valued after being a customer of theirs for numerous years.<br> The online account manager that I had activated has also been discontinued as a service but they failed to communicate this as well. Maybe this will be worth someone's time...."""