JE
Johan E

1 reviews | Active since Aug 2011

02 Dec 2015, 08:51

Data not carried over

I receive 2G Data per month. On 28 October 2015 at 12:24 I received a SMS that I have 1.2G data left. I followed instructions on *111# and confirmed that I had many Data left. The following month, which was 3 days later, nothing was carried over and I started with my 2G again. I called and was informed that I used 1G up in one afternoon and has no data left, did nothing than normal.<br> On 30 November 2015 at 12:24, last day of the month, I received a SMS that I have 817MB data left and confirmed it at *111#. Again my data was not carried over and again I was informed that I used all my data. Now it seems I am using all my data at the last day of every month and I don't do anything abnormal.<br>

0
Replies (1)
Autopage
Autopage's reply02 Dec 2015, 17:10
Official
Hello Hannie_e,


We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage

Best regards,