Data Nightmare

We received a R15000 bill for going over our data. I then asked for my account to be put onto soft block. I was told this was a problem as it was close to the end of the month. We then had to turn the router with the data card off then wait till the end of the month. We did so. After travelling came back to find the data did not work. This is September. After 2 weeks of technical it turns out the card was sim swapped and no new sim was issed or advised to us. I thne had to go into Altech Eastrand Mall and pay for a new SIm. Please note we were charged for the 1st one and we did not even get it. Anyways I need it for work so this data is of a priority. It then did not work for a few weeks just to find out it was PIN blocked. Ok so fixed this. Now currently for the last 2 months we have intermitent data. Can download update form Apple or Microsoft. After talking to technical and being in the Branches it turns out The is a age limit restrictin o nthe account. I havebeen assuered 3 times (2 x Eastgate staff 1 x Call centre technical) then the age restriction has been removed.<br> This is now almost a 6 month story. Please dont forget it cost me R15000 to start.<br>