SL
Sanchia L

1 reviews | Active since Apr 2015

07 Apr 2015, 16:32

DATA LIMIT NOT GUARENTEED

I was billed R3,789.79 excluding VAT for a call/data limit of R50.00! When Autopage tells you that the limit on your cellphone is not \guarenteed""; this sometimes did exceed R20.00; but only by R10.00 or so. I had a Samsung S4 which Nashua Mobile helped me set up.<br> <br> When I was told I had to move over to Altech Autopage (as I am with Cell C) I was not too happy with this. I explained to the sales person at Cape Gate branch that I want to keep my R20.00 limit as this is all I can afford to pay. He told me that Altech's minimum limit is R50.00; which I had no choice but to accept as my contract was only finishing in June 2015. I have now upgraded to the S5 and have had it for 2 months.<br> <br> The biggest problem that I have is that the sales staff at Altech Cape Gate; knowing that the limit was not guaranteed (AT ALL) and knowing that I could only afford R50.00 AND knowing that this phone devours data;did not help assist me with setting up my phone."""

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Replies (1)
Autopage
Autopage's reply08 Apr 2015, 09:05
Official
Hello Sanchia van Lill,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage

Best regards,