1 reviews | Active since Sept 2015
Data contract billed for calls i did not make.
I had a 2 year contract which ended on 03/14. In April they called me to renew my data contract at a cheaper rate of R99 pm from R143pm which I agreed to. To my horror I was bill in over R2900 in April 2014. I reversed the debit order and complained at an outlet in Bronkhorstspruit. I was told my account reflect with a name of a white male. I pursued the matter with Accounts @ Head Office n I have the following reference numbers: *** I was told my previous cell number was deactivated and a new one was activated in April 2014 with the following cell number *** the old cell number for which I had a sim was ***. *** Daylan assured me that he has closed the new cell no. on 15/05/14 on 2/06/2014 ref no.: 380542 Gideon promised to have someone calling me back but no one did. I was eventually handed over to lawyer whom I explain the situation to and they did not pursue the matter further. I have recently received a letter of demand for R6141.41 from different lawyer. I feel I am being bul**** and need your assistance urgently. I have also contacted icasa on this matter today. I feel this is a breach of the NCA by Autopage as I didn't sign for a caller deal.
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
