1 reviews | Active since Jul 2015
Data Cap / Limit not activated
Autopage is an absolute disgrace of a company who cheat their own clients to make a profit. I had a 2 gig contract with Nashua mobile for R99 per month. I also had a value added service for data limit as part of this contract to ensure that i don't use more than the allocated monthly data. However, after Nashua mobile closed, my account was moved to Autopage but it seems like they didn't migrate my limit. 2 months ago, my usage went over the allocated 2 gigs and since Autopage hadn't migrated my limit my service was not suspended and consumption continued up until the bill was now R5900. I got an email stating what had occurred and when i called the call center to query this issue i was treated with such disrespect and arrogance. Autopage basically didn't want to acknowledge their error and went ahead to debit my account with R5900. I think this is really unfair business practice and i've vowed to make as much noise as possible to ensure that innocent clients are not caught up in the same problem.
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
Best regards,
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
Best regards,
