MR
Manfred R

1 reviews | Active since Feb 2016

20 Feb 2016, 16:29

Data bundle not loaded

Hello Autopage,<br> <br> I have tried various means to load a bolt on data bundle to my contract without success. <br> I finally managed to load through the myaccount online platform. <br> Fortunately I checked myaccount on an ongoing basis as I had been billed for the 1GB bolt on, however I NEVER received my data, therefore being I was still being billed out of bundle rates. Essentially I am paying more than twice over. <br> <br> I tried phoning the call centre on multiple occasions without success, either due to the phone not being answered or me holding on for ages without being attended to.<br> <br> I finally lodged a complaint with your brooklyn branch and was promised feedback within 5 working days. That's two weeks ago. <br> <br> I have had endless problems with Autopage recently, I have already resorted to not extending my contract.<br> <br> I manage various company cellphone contract as well through Autopage and be advised that I will be cancelling them as well going forward. I do not have the time to deal with such incompetence. <br> <br> I would appreciate if you could resolve my problem.<br> <br> Manfred <br>

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