DP
Donald P

1 reviews | Active since Jul 2011

09 Dec 2015, 18:40

Data bundle not activated

Second time I am posting this. No one has bothered to come back to me.<br> <br> I renewed a contract with Autopage on the 2 August 2015 and included a data bundle of 250MB. We received the data in October and November but nothing in December. When I called to enquire I was told that no bundle was active on the contract. At the end of November we had accumulated 350MB according to *111#. We had the data bundle reactivated (Why I dont understand) but have now lost the accumulated data.<br> <br> The consultant I deal with the second time was absolutely useless and refused to log a formal complaint hence me going to Hello Peter, Facebook & twitter. I will also be taking this up with the CPA so I can have my contract cancelled and move my Company business to another provider. This is not the first time I've had problems with Autopage and MTN.

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Replies (1)
Autopage
Autopage's reply10 Dec 2015, 07:52
Official
Hello djpullen,


We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage

Best regards,