DATA BILLING WRONG

NUMBER 1: An amount of R400 Was deducted from my account in April 2015. A Cynthia gave me instruction that i own that money but it never appeared on my statement .After many phone calls and emails i got NO RESPONSE...<br> NUMBER 2: I received a statement in July with an amount of R7803.41<br> I went in to Eastggate Mall THE 14TH OF AUGUST and tried to sort it out with GUGU. THEY NEVER CAME BACK TO ME. THEY JUST SAID THAT I USED MY DATA WORTH R7803.41 ON THE 22 JULY, AND THAT IS RIDICULOUS . THEY PROMISED ME THEY WILL LOOK INTO IT BUT I NEVER GOT FEEDBACK<br> This morning on the 1st of September they deducted the R7803.41 from my Bank account after numerous emails and phone calls to resolve the problem.<br> I've been struggling with Autopage since the hand over from Nashua!!<br> I NEED THIS PROBLEM RESOLVED!!!!!! OR I WILL TAKE FURTHER STEPS