LM
Lusindiso M

1 reviews | Active since Aug 2015

17 Aug 2015, 17:52

Data and Airtime Rip-off

I have an MTN Top up 350 contract with Altech Autopage which was topped up with R370 worth of Airtime today. I had a total of R412 of airtime after the top up. I then bought 1GB of data and got 1GB of data free from the MTN special.<br> <br> I then went on to the internet went through some company profiles using my phone as a hotspot like I would usually do. About an hour later when I looked at my phone I had zero Airtime and zero data. 2GB of Data and R412 of Airtime was gone!! Just like that.<br> <br> I called MTN, and they told me to call Altech Autopage as I'm their client. I had to buy Airtime in order to call Altech and R60 worth of airtime was finished while I was not only insulted but also given the run around at kept on hold for most if the time at the Altech call center.<br> <br> They don't even have the decency to return the call after I have told the agent that the phone will cut off as I was on hold for most of the time.<br> <br> This is totally unacceptable.<br> <br> I want my airtime and data back

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Replies (1)
Autopage
Autopage's reply19 Aug 2015, 12:21
Official
Hello MayoyoL,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage