DATA

I am subscribed to a 2 year 2Gig data mobile wifi device with autopage. Every single month since December my data if finished by the 2nd or the 3rd of the month. Every time I get the same response from the service provider - sorry there is nothing we can do. Tuesday on the 2nd of Feb when this happened again I phoned customer service once again. The gentleman on the other side was very helpful and troubleshot the sim via a cell phone. it was said that the data is not registered with the service provider and that 3 months data will be available in 24hours. it is now 48 hours and suddenly I am back at square one. Apparently I am the only one that doesn't know where I use the data. I am going to stop the debit order because NOBODY seems to be able to provide answers. Why must I pay for something I am not getting?