Cutting off of account when account in dispute

Received ********** bill due to DATA spend. New package was taken and a cap was not put in place.<br> I asked for the sales call to be listened to ascertain what went wrong. Accounts dept said they will contact the 3rd party supplier and revert back to me. It would be about a 5 - 7 day turnaround time, so in order to avoid being suspended, pay something towards account. I did this.<br> To date, i have been constantly suspended and then unsuspended when i spend 20 minutes calling and telling the same story over and over. <br> The 3rd party provider called me. Altech haven't bothered yet. I have left messages for the accounts dept to contact me but no response.<br> I am not allowed by the Call centre to speak to a supervisor. EVENTUALLY 20 mins holding and i get through to a manager who tells me he can't do anything but send another message to the accounts dept. <br> WHAT A JOKE!!! <br>