Customer Service Non exsistant

I have been a loyal customer to Altech Autopage for the past 16 years. I have always been patient when I had problems with a phone or with my account. <br> I upgraded on the 19 Feb 2015 and after 3 weeks my new Samsung Galaxy was faulty. Accrding to the error message on the phone it said that the sim card was not registered on the network. Letija at Altech Advised me that a sim swop would resolve the problem which I did at a cost of R140 the problem was still not solved.<br> They then told me I have to take the phone to Samsung Smart Care. Samsung Smart Care Said that they have to send the phone for repairs and it would take 3 - 4 weeks for the phone to be repaired. This is a brand new phone!<br> why can this phone not be replaced with a new Samsung?<br> Why was it my resposibilty to take the phone to Samsung Smart Care?<br> I am very disappointed with the Customer service at Altech Autopage and while I was in Store there were another 3 customers complaining.