AC
Angelique C

1 reviews | Active since Jun 2011

24 Aug 2015, 10:12

Customer Service is disappointing and a joke.

i have phone so many times to even count regarding my contract and issues with my contract, every person I speaks to tells me the person before made an error and that they will correct it for me yet nothing gets done. I requested a contract migration early this month and was told it would take effect 23rd of this month. Nothing had changed, so yet again I called in to see what the next issue was, the person told me they see the migration on there side howeve it has not been activated. And kept transferring me to someone who could help me. Customer support is there to assist customers however they have no idea and experience to assist, I wonder if they even trained to help customers. I have phoned so many times, wasting my telephone bill and still nothing is done. They appear to not have clue how to help me. I get charged ridiculous amounts on my statement so all I ask is to find a solution to why the account is so high, they will give a reason and try to rectify the situation and yet whatever I ask never gets done. How do you run a company like this. If it wasn't ridulously expensive to cancel a contract I would have left autopage a long time ago...

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Replies (1)
Autopage
Autopage's reply25 Aug 2015, 16:59
Official
Hello acaldeira,


We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage