Customer Care Line goes unanswered

It is virtually impossible to get through to anybody ( call center) at Altech Autopage. The automated voice tells you that you are being put through and thereafter the line goes dead. IF you are lucky enough to hear music whilst on hold, then you must expect to be kept waiting for up to 6 minutes or until you decide to disconnect. Don't bother with their switchboard number, because you will be disconnected. By some luck I was able to speak to Mable in the upgrade/retention department on 19/02/2016, and she was supposed to send me the March catalogue. I have sent her 3 emails all of which she read, but did not award me the courtesy of a reply. The service is absolutely shocking. I have made 6 calls to them today alone, and only one of those were answered and when I was transferred to the correct department, I was left waiting again for over 5 minutes. Come on Autopage, don't you want our business anymore?