NP
Nevashini P

1 reviews | Active since Jan 2015

18 Feb 2015, 14:19

Credit Limit ***

Please see response from Altech Autopage who has allowed to go over the credit limit. Kindly see e-mail below which I received from Altech Autopage.<br> <br> On 11 Feb 2015, at 13:54, Phindile Nkosi wrote:Good Day,Please find attached terms and conditions from Nashua, Clause 5 explains the limit service is not a guaranteed service and that we close all the limit queries that we receive from clients.Do not hesitate to contact us on contact number ***.Kind Regards,Phindile Nkosi Contact Centre Agent <br> [Email Removed] <br> I can understand if the account has gone over the limit by R 20 or even R 50 but not by R 185.00 , January by R 500.00. This clearly shows that Altech Autopage has a faulty system and they point blank has refused to accept responsibility for it. I stand my ground and re-iterate that I AM NOT LIABLE FOR THE ACCOUNT AS THE LIMIT WAS LIFTED WITHOUT MY KNOWLEDGE RESULTING IN THE HUGE BILL FOR JAN AND FEB 2015.This is a blatant disregard and disrespect towards the clients constant request. Altech Autopage has so easily passed the buck by saying that I signed the agreement, hence I am liable for it. This is absolute *******.

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Replies (1)
Autopage
Autopage's reply18 Feb 2015, 16:48
Official
Hello nevsp73,


We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage Cellular