Corporate accounts are a second thought

Instead of me complaining to headoffice (once again), I have now decided to go public. We have been a corporate client with Autopage since they took over our original service provider. Every time I attempt to obtain any information, or almost anything from them (as shown in the past), I am met with constant obstacles. <br> I have been trying to obtain a PUK number for the Director's cellular telephone on the Company account, on which I am authorised. I was advised that I need to send a letter to their service email address, which I did. I received a confirmation email at 13h00 today, and have not received a call back or a response thereto. Inevitably it was faster to drive, search for the sim card information card, and do it myself.<br> <br> On the voice prompts, an individual customer can get their PUK by entering their ID number, but a corporate account has to jump through hurdles. The letter was understandable, but not the lack of urgency shown on their side. If I managed to get through to a consultant, he would attempt to put me through to the corporate accounts, which cut the call twice.<br> <br> It appears to me that corporate accounts do not matter as much as their individual accounts.