Contravention of Consumer Protection Act

A nightmare experience over many hours and weeks to the Autopage Call Centre with my request still not addressed. A simple request that no one had the training or maturity to deal with. <br> <br> I have a contract for sim and airtime only and that excluded a hand set. My current hand set recently broke. I asked Autopage if I could either 1) add a new phone to my current contract or 2) stop my current contract and get a new contract that included a new phone. Simple? No! <br> <br> I was told that option 1 was not possible and option 2) would result in cancellation costs of over R4,200! Let me remind you that no hand set was included in my current contract and the transaction costs for Autopage to cancel that contract are minimal. I find it bizarre that my request to increase the value of my monthly business with Autopage has been met with such resistance. <br> <br> The consultants have shown no initiative or empathy. I have been transferred between departments ad-nauseum and the customer \care"manager"