CONTRACT UPGRADE NIGHTMARE
THE PHONE (SAMSUNG A3) IS OUTDATED THAT WE RECEIVED AS AN \UPGRADE\".<br> o Phone requires upgrade<br> o Unable to install Watsapp<br> o Unable to connect to 4G<br> <br> Please urgently confirm how we may resolve this matter as I specifically asked Bantu if the phone was able to perform all functions that we require.<br> Please listen to the call if you have to in this regard.<br> <br> Also to note was the fact that he was supposed to tell me the phone required a nano sim and he was supposed to deliver the phone with the sims - as I was advised at Altech Menlyn.<br> Due to his short site we had to pay an additional fee for the sim that was upgraded. <br> <br> He also sent me S6 in pearl white as opposed to the silver that I wanted and the same issue wrt the nano sim.<br> I will never again upgrade over the phone as it seems based on my experience its more of a hassle instead of being stress free.<br> <br> Even getting the account changed from my partner's name to mine is proving to be a hassle. <br> I am extremely disappointed in the outcome of this upgrade. Kindly escalate this matter to management asap. Altech will have to deal with unhappy clients as the call centre agents that contact us have no morals except for making a commission. "