Contract upgrade completed, but NO PRODUCT

I upgraded a contract on behalf of my company who has been a faithful Altech Autopage customer for years. The upgrade was completed telephonically by Audrey Raphela in the Retentions department well over a month ago and the new debit order amount was deducted from my company's account last month, but the laptop and data stick has still not been received. Each time I speak with Audrey, she says it will \come tomorrow". Recently"