Contract under incorrect name

Hi<br> <br> I was previously with Nashua mobile with a contract in my name and then I was moved to altech autopage. When I went into the store I waited a long time to find out when my contract will expire only be told that the contract is in Mr Willems name who I don't know. I called the call center since the middle of January to cancel the contract and was told that this cannot be because it is not in my name. Finally after many dropped calls and unable to get to the call center a call was logged to separate my account, which should have been sorted out last Wednesday which did not happen. I called this Wednesday to be told that there is outstanding information that they need from me and by Friday this will be sorted out. I called this morning to be told this has still not been processed and I cannot cancel my contract till this is done. I am highly frustrated with the service received for something that was error on autpage side and now I will not be able to cancel my contract which expires in February because of incompetency. Please tend to this matter urgently.<br>