Contract suspended, WHY?

I lost my phone on the 25th April. I then went to Altech Autopage in Bayside Mall, Western Cape, to get a new sim card. All went well, and I was pleased with the service. Was told the sim card would be ready to use in 2 to 24 hours. I am still waiting for the sim card to be activated. I saw then on my online profile, that on the job card it said Suspend Contract, WHY??? I just want a new sim card activated. Nearly 3 days later and numerous calls, still nothing is done. I have been a loyal client of theirs for 20 years. This is totally unacceptable.<br> All I want is to use my phone again, PLEASE!<br> <br> Jackie