Contract not cancelled

I requested for my contract to be cancelled. I was advised that it would be done on 27 June 2015 and to ensure that my contract data and minutes were used before the number was converted to prepaid.<br> <br> On Monday, 29th June, my number was still not on pre-paid. I called Autopage and was told this would be done in 24 hours. I called again on the 30th June and again today. This morning I received my usual contract data and minutes, even though the contract should have been cancelled 3 days ago!<br> Autopage can provide no definitive answer as to when the number will be on prepaid, only that it SHOULD be within 24 hours.<br> <br> As I was advised to use my contract data and minutes by the 26 June, I refuse to pay any costs incurred from the 27 June. My number should have been on prepaid by then.<br> <br> The call centre and retentions department have not been helpful in assisting or providing clear time lines.<br>