CONTRACT NOT CANCELLED

REF: 587124 - CONTRACT NOT CANCELLED<br> <br> I've requested cancellation of my contract with Altech Autopage from 13 November 2014 and went over to Pre-paid.<br> Every month, since cancellation, a debit order from Autopage is still deducted from my bank account on the 15th of every month. (5 months later), after numerous attempts to confirm cancellation.<br> <br> I've complained to and visited the Paarl branch on numerous occasions. The money was paid back to me every month, but debit order is still not cancelled. I even went to Autopage Tygervalley on 19 Feb, where eventually I received ref nr: 587124 confirming that monies will be paid back to me and the problem is now solved. I've even received a phone call confirming this. A month later and money is STILL deducted. Someone obviously are not doing their job. I now demand written confirmation that my contact is now cancelled. Next step is to lodge a complaint with the National Consumer Commission under the Consumer Protection act.<br> <br> Jacolene Fourie