1 reviews | Active since Apr 2015
Contract line cancelled. Still being billed
I cancelled my contract line last year, 22 May 2014 between 8-8.30 am when I called Autopage cellular and spoke to a lady by the name of Patience.<br> She transferred me to credit control so I may cancel my contract.<br> The reference number for the call was ***.<br> I have never used that line since as it was cancelled and so I was unable to use the line, naturally as I had asked for it to be cancelled.<br> My contract was upto date at that stage.<br> Almost a year later I got a call from their attorneys on the 21st April 2015 informing me that I owe Autopage an outstanding amount of R1600. The number the lady called from was ***<br> I am shocked, Surely this cannot be correct as the line was disconnected and I was not using it. She implicitly stated that I owed that amount and that was that. How can you just owe R1600 after a year of no service.<br> This is really upsetting. If I was going to be billed then I should be given service and if the contract is cancelled how can I be billed?? Quite baffling indeed
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
