VE
Valli E

1 reviews | Active since May 2012

09 Sept 2015, 21:52

Contract expired and still being charged 2 months!

I took out 2 contracts with Autopage in 2013 and it expired 2 months ago and still being charged by Autopage. I sent an enquiry as to why I am being charged since one contract should be expired by June 2015 and the other in August 2015.<br> <br> The query which I received was 'Thank you for contacting Altech Autopage Cellular. Kindly note that for MTN lines, cancellations can only be loaded for one day in the month, which is the 14th. We could not have loaded cancellations for 14/07 and 14/08 as both your lines expired after the 14th, therefore the cancellations could only be loaded for the 14th of the following month. Should you have any further queries do not hesitate to contact us on contact number ***. Kind Regards Online Support Autopage'<br> <br> If both my lines expired after the 14th, why was one not cancelled on the 14/07 and 14/08? or 14/08? It does not make sense as no where in the contract it stated a specific date!<br> <br> Autopage is a *******, never taking out contracts with them ever!

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Replies (1)
Autopage
Autopage's reply10 Sept 2015, 15:29
Official
Hello vmessa786,


We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage