BE
Belinda E

1 reviews | Active since Jun 2015

10 Jun 2015, 15:40

CONTRACT EXPIRED ALREADY, HAVE TO PAY 25 MONTH CON

MY CONTRACT EXPIRED ON THE 30TH OF MAY 2015, I GAVE THEM NOTICE ON THE 21ST OF APRIL 2015 (MORE THAN A MONTH NOTICE) AUTO PAGE REFUSES TO RELEASE MY NUMBER. I MADE PAYMENTS EVERYMONTH AND EVERYMONTH THEY CUT MY LINE, THEN THEY SAY OEPS SORRY YOUR MONEY WAS ALLOCATED IN THE WRONG ACCOUNT, HOW DOES THAT HAPPEN MORE THAN 4 TIMES?????? I CALLED IN AGAIN TO ASK THEM WHY ARE THE CHARGING ME FOR A 25 MONTH CONTRACT FEE, THEY ONLY SHOULD BILL ME FOR MY DATA AND CALLS, THEY PUT THE PHONE DOWN TWICE WHEN THEY DON'T HAVE ANSWERS TO MY QUESTIONS. REALLY?????? HOW CAN HELP ME. IF YOU CHECK ON THE COMPLAINT ON HELLO PETER THEY SERIOUSLY DOING SOMETHING WRONG AND WE CANT DO A THING ABOUT IT. I JUST HOPE THAT CARTE TERBLANCE WILL LOOK IN TO THESE MATTERS AS THEY ARE RIPPING PEOPLE OF. I PREVIOUSLY LOG A COMPLAINT, THEY DID NOT EVEN BOTHER TO CALL ME

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Replies (1)
Autopage
Autopage's reply11 Jun 2015, 13:24
Official
Hello Lianka Erasmus,


We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage Cellular