Contract cancelled incorrectly, poor service!

Autopage must be the worst company I have ever had the misfortune of dealing with. Our 2 year subscription is up we have decided to part ways and not renew our contracts but rather change to prepaid, this was to be actioned for the 28th of July 2015.On the 7th of July 2015, my cellphone service was disconnected without any notification and I was left un-contactable. A complaint was lodged I spoke to Toko on the 08.07.15 @ 7.55 she said cancellation is for the 28.07.15 and thereafter *** and *** goes on prepaid. She said she will send the request to IT to activate-reference 757330S. Since the 8th till now we have been sent from corner to post with different excuses and stories. We are now dealing with Mpho who advised us that the sim cards would be couriered to myself in Pretoria & my brother in Durban by Tuesday the 14th of July, however when we called to query we are now being told this can't be done!!! She is trying her best to assist us however this matter is still not resolved. I am without a phone for a week, my work is being impacted! I need someone to resolve this issue immediately, the sooner it is sorted out the faster this relationship will end!