LM
Larissa M

1 reviews | Active since Apr 2014

28 Jul 2015, 12:19

Contract Cancelled but still Debiting my account

My daughter Genevieve Tammy Michael has cancelled her Cell C contract *** and have given them more than 30 days notice to cancel her contract. They still submitted through the debit order beginning of July. She placed a Stop Payment on this debit order and returned it \No Authority to Debit". <br> They still went ahead and debited her account again for the 2nd time in the middle of July....and she returned it again. <br> For the 3rd time Autopage again debited her account on the 25th July......<br> How can a company that is suppose to be so efficient have an accounts department that is so ***********.....they can see thecontract has been cancelled and that client has placed a Stop Payment"

0
Replies (1)
Autopage
Autopage's reply29 Jul 2015, 16:09
Official
Hello larissamichael,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage