IH
Imraan H

1 reviews | Active since Apr 2015

24 Apr 2015, 07:45

Contract billing is different to contract plan

I was called by a call centre agent from Altech Autopage. The agent explained that I was selected blah blah blah. They she explained the new package \R99.00 per month no extra charges etc. I accepted.<br> <br> when I received the first billing. It was a shock. I was charged for data charges and additional services. I called the number provided for billing queires. The consultant explained that was what I signed for . I tried to explain that I did not use the phone so how was I charged for data usage. The consultant then said he would reverse the charge .<br> <br> The same thing happened following month billing with extra services. This time data charges was less.I activated the sim. I called the accounts department

0
Replies (1)
Autopage
Autopage's reply28 Apr 2015, 08:18
Official
Hello UniSam,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage