Continuous Poor Service

Emails that were sent to Autopage and to Marco Adonis on numerous occasions with no feedback as well as phone calls to the Brooklyn Store regarding a refund for a sim that was issued to my wife which was never activated. Upon my visit to the Brooklyn Store, Prince Khoza was on duty and he realized that the store should have never issued a sim card to my wife as the contract was cancelled. He took the sim card as well as proof of the payment and promised to get back to us. This is a few months later and after numerous attempts to get in contact with him as well as the store manager, I decided to log a complaint. Calls from Autopage are never returned and this is very poor customer service. Calls to the call centre are seldom answered.