Consumer Protection Dispute

Dear auto page I would like to take the opportunity to tell the whole of South Africa how *********** and how sad is the service that I have received from you, I have been to your store on numerous times and have been told that the issue is now with head office!!!! Facts upgraded on the 20th dec 2014 (xbox one ) didn't work out of box failure returned on the 24 th of dec to autopage eastrand mall and was told i would have it returned (new one) with in a week,returned to the store a week later as was instructed, where the Xbox was left by me one week earlier. Nothing had been done so I cancelled(With in 7 days) the upgrade and was told it would all be sorted out within a week, it is now Mar and my cell phone contract has been soft locked due to no payment on the Xbox contract that was cancelled in Dec!!!!!! I have tried now for over a week to resolve this issue still no response from head office... So it will be much appreciated if Autopage will stop passing the buck with the 'store' and 'head office' story and sort this out ASAP....Contact number ***