COMPLETE DISINTEREST IN ASSISTING/REPLYING

My iphone5 on contract with Altech Autopage insured through Finrite. Phone was water damaged in December and booked in at Eastgate Branch 8 Jan, 2015 with Trevor for assessment. I was advised a few days later that phone could not be repaired and would be replaced. I requested the same phone as my insurance cover was for R10 000. I was told the Iphone 5 was no longer available and was offered an iphone 6 where I would have to pay additonal costs. I reluctantly agreed as I was in need of a phone for work. The first few weeks I went personally into the store to follow up with one excuse after another. I eventually resorted to phoning Autopage every 2nd day and then even contacting the insurance company directly. They seemed as disinterested in assisiting. By the 13/02/15 and still no phone, I made enquiries and went and bought a new iPhone 5 at Smartcom in Hyde Park for R8775-72. I submitted my query/dissatisfaction together with the receipt for them to refund me and cancel the claim which they clearly where doing nothing about. I have to-date resent this information 3 times to no avail. Shocking service from both Autopage and Finrite. I will be cancelling my contract.