Client for 17yrs - no feedback on 1st billing disp

I logged a billing dispute on the 4th of February 2015 with Alias in the call centre @ 14H00. I followed up with a request on my online account (Ref: M***) I had to call today again to follow up on this dispute and spoke to Olwethu @ 12H45 (***) after which I was advised that my billing dispute was dismissed without even contacting me! <br> <br> I was not advised that in the upgrade call that I will be charged out of bundle rates the moment I switch on the new upgrade phone AND that I would be strongly advised to purchase a data bundle immediately?! I've requested a sound bit or transcripts of the phone conversation, but will see if that transpires. Also the fact that I telephonically revoke their debit order authorisation. To date NOT happy with the assistance received and I've been a client for 17 years!!! Clearly loyalty means nothing _ good to know once my other cellphone is due for renewal....