CLAIM NOT YET RESOLVED

Good day, my name is Deon Smith and my cell number is ***. I am using my wife's hellopeter and she is Carol Smith, hope you don't mind. I am at my wits end with this insurance claim because I did the claim on the 24th November 2014 with a Letija Visser at the Altech Autopage branch in the East Rand Mall Boksburg. I have been emailing Finrite - Mpho Molapo since 23rd Feb 2015 because according to them Letija never processed the claim in November so I had to run around and get the Police affidavit, case no. IMEI number and the ITC number for Finrite again. I did so and my wife (Carol) did all the emailing of the doc's required to Mpho, the replies I have received from Mpho is that the underwriter is still busy with it. I have sent probably about 10 emails to Mpho and I asked her for the underwriters email address or telephone number so I can get this claim sorted out. To date I am still waiting for a response. I have just sent another email to Mpho and I am now awaiting an answer. Please could someone help me with this matter as this is ridiculous really. I will never use Altech Autopage again, once my upgrade is due I am cancelling this contract which I have had for years.