1 reviews | Active since Sept 2010
Charging me for you error?
Hi<br> <br> So I called on Thursday (26/11) to load a 250MG data bundle, after 24hrs (27/11) I called because it had not loaded yet, I was then told that a new request would be sent and it should take 2hrs. I called again this morning (28/11) because it still had not loaded and I was informed that it seems no one had done the re-request for the data bundle. And the lady then did a new request for me.<br> <br> I received a message stating that 1GB of data had been loaded and not 250MG as requested. I called to query this and was informed that it was a system error on your side and I now need to monitor my account so that I don't use for than 250MG otherwise I will be charged for your error?! This means I will be unable to use my normal monthly data as a data bundle is used before your monthly data, this then forces me to use the incorrectly loaded 1GB. After another call this morning, where the call was dropped after keeping me on hold, ANOTHER data bundle was loaded onto my account! I refuse to phone your call center again as I have used ALL my minutes now on your call an I am not being charged out of bundle rates for calls to you as I have wasted enough. Call me!
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
