Charging for downgrade

I phoned Autopage this morning at 8:35 and I had Katlego on the phone. I asked about downgrading my current account to Red Adv. He proceeded to tell me to wait while he worked it out, he took a good 5 min before coming back to me and when returning to the call laughing and proceeded to tell me that it will cost me R2000 to downgrade. I asked why, he said this is just how it is. I asked for an explaining and he said that its just how autopage does it. I proceed to asked for a manager, as I said that doesnt make sense, as my original package was R800 a month and I upgraded to Red premium. I explained that I am moving onto one that is still more than my original which makes no sense why I must pay R2000. I asked to have someone explain to me and not have \this is how it is"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;517796;369;14;2;0;1;0;0;2;NULL;NULL;NULL;15/09/25 8:56;15/09/25 7:06;Furniture City/Ellerines/African Bank bad service;;;***;We bought a three piece lounge suite from Furniture City during November 2013. The suite has a 10-year guarantee, and to date we have not had any problems. The three seater couch however has sagged (the middle seat) and now to get hold of someone to assist with the repairs is a nightmare! I called the Head Office branch of Furniture City on 25 September 2015 only to be referred to African Bank. We all know Ellerines went south, and I seriously have understanding for the situation, however to get someone at African Bank to take my phone call is obviously too much to ask. I have been calling them non-stop only to be cut off everytime that I am presumably put through to the Ellerines section. This is totally unacceptable and I think that for the amount of money spent at Furniture City, not just by myself, but by every consumer, the service received is terrible. One would think that with a new CEO at African Bank, things will start looking better, but unfortunately this does not seem to be the case. I want someone from African Bank to contact me before the end of next and at least provide me with a directive of where to from here. This is the least that they can do!! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;66043;696741;33;5;0;0;0;0;5;NULL;NULL;NULL;15/09/23 9:05;15/09/25 7:08;Impressed with the efficiency ;8,20E+12;staff;***;I went to renew my license disk and my driver';;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;899371;848336;13;2;0;0;0;0;2;NULL;NULL;NULL;15/09/25 9:00;15/09/25 7:16;Expreamly poor service;;Be Sell Cars Staff;***;I bought a car from them 10 days ago. I traded my car in for another car and they were very quick to take my car and they made me wait 3 days before I could get my new car from them.<br> They were full of promises that the paper work would be done quick but I still had to wait 7 days to get my paperwork but with no number plates .<br> For 3 days they promised me that they would personally deliver my new number plates to my work but I still haven't received any plates.<br> This morning they phones me and wanted to know what my new registration is so they can go and get the plates made.<br> I had to keep phoning them and ask for an update instead of them phoning me to give me updates the way is should be.<br> I would never buy another thing at that place they are USELESS !!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;899372;774118;6;2;0;1;0;0;2;NULL;NULL;NULL;15/09/25 8:27;15/09/25 7:17;Unauthorised Debit Order;8,21E+12;;***;I was recently reminded by my bank to make sure there are funds in the account <br> for a debit order to which I gave no authorisation (signed a contract) or received any loan in return.<br> \Complete our entry form without physically signing anything and we will deduct R395 off of<br> your account without actually helping you with anything\"""