Cellular Data overcharge query

Around the 9th and 10th of Dec 2014 I twice submitted a telephonic complaint with the Autopage call centre that they had overcharged on data usage given that I could technically not have used the amount of data that was debited to my account. This happened twice with one session on 8dec2014 at 08:18:21AM Autopage debits my account with 1.9gig of data. It is simply impossible to download that much data on one cellular 3g connection in a space of around 60minutes. The second was for 2.5gig at 11 Dec 2013 06:44:50 also around one hour usage - this is technically impossible and an obvious mistake on the part of Autopage. <br> 1. I contacted the call centre twice around the 9th and 10th of Dec 2014 to resolve and received no response despite assurances that this would be attended to between 7 and 14 days.<br> 2. Around the 15th Jan 2015 I visited the Newcastle Autopage branch and resubmitted the query and Khanyisile sent me a response on 19 Jan 2015 with a detailed data usage report without addressing the actual query.<br> 3. All subsequent emails to Khanyisile Sibeko have gone unanswered.<br> 4. I also submitted a complaint escalation on the autopage website that has also gone unanswered.<br> <br>