CELLPHONE UPGRADE: TERRIBLE CALL CENTRE SERVICE

Two issues:<br> 1) After applying for a cellphone upgrade 3 weeks ago, I was informed the lead time was 2 weeks. No-one has bothered to contact me about the delay and with a new ETA. <br> 2) Trying to get through to the call centre is impossible - its worse than Telkom. You have to go through mutlple options and then get put on hold at 2 levels. I have wasted 11 calls and nearly 2 hours trying to get through. When I do get through I am cut off and then the agent does not call back, even though they have my number<br> <br> Really pathetic service