Cellphone upgrade (didn't get what I was sold )

I was contacted by one of the call center (on 18 June 2015)from Autopages (Ignition group ***) I gave the salesperson all my criteria to change my package to a more\value for money "package . I was paying far to much for what I was getting R700 p/m. The sales person offered me a R400 package. The phone was delivered and the migration never went through the 23rd of the month. I waited for month end but still nothing. I went to Autopage Montana and Autopage Menlynn and both branches told me they can't help me. I was help by a call center and they can do nothing. The checked the system and saw that I now have 2 contracts running and is paying R900 p/m.<br> Autopage told me I upgraded prior to the 24months but why did they contacted me? I know that June is my upgrade month because both my kids birthdays is in June and I always upgrade for them as a gift. I know that the telephone conversation was recorded for quality and security purposes. I want them to get the voice recording and I want to cancel the contract with Autopage asap. I was caught in a **** and Autopage does not take any responsibility for their actions or the actions of their partners (call centers) """