Cellphone repairs for 5 months

To whom it may concern<br> <br> I booked my cellphone in for repairs at Autopage Canal Walk in January 2015. Since then the staff at Autopage Call centre has been rude, the phone was dropped in my ear and everytime i call to check up on the status of repairs and if the cellphone has arived it, they alway have an attitude. The branch informed that i should pay a R1600 for the cellphone repair charges.<br> <br> I got in tough with Autopage Insurance Department and they advised me that the cellphone was still under insurance and will be covered. I keep on calling the call centre once a week but no responce on the progress/status of my cellphone repairs. All of a sudden nobody at Autopage can give me an answer on who is going to pay for the repairs as it is still insured.<br> <br> This is unacceptable, it has been 5 months already and i got no feedback since. I refuse to pay for the repairs. Autopage is quick to suspend my cellphone service for payment, even if I pay 2 days late.