Cellphone insurance throught Autopage a joke!!!

I booked in my IPhone 4S on the 3rd December for repairs or replacement due to a broken screen. At the time the phone still worked but the screen was cracked. I only received the phone back on 10th January. After two days the phone fell apart , the screen fell off and broke. I returned it to Autopage at Vodaworld on 16th January and insisted that I will not be paying the insurance charge again. On 20th Jan I received a SMS saying it is booked into the repair centre. After numerous calls last week and hanging on for hours between the insurance call centre and the repair centre I was told that the quotation was supp**** to the insurance for a blackberry and not a IPhone. I received an SMS on 2 Feb stating that the repair centre is now awaiting approval of the quote. It is now 10 Feb I called repair centre and they are awaiting the quote to be accepted. The insurance has to accepted it and are now blaming the vodaworld shop for not uploading documents. I saw the lady at the shop upload the documents on 16 Jan. I have been without a phone for almost 2 months now. They are very fast to take your monthly insurance premiums but when they have to supply a service it is non existent!