CELLPHONE CONTRACT

Good day,<br> <br> i have an existing contract with altech autopage since 2006 up to date. last year i made a claim due to my phone being lost and i chose and Iphone6 plus through my insurance claim.<br> <br> the device had a pay in of R5k which i thought will be split in instalments for the duration of my cantract, like they did previously when i took a sumsang Note2 via the insurance claim and on my invoice there was a portion of a device payment monthly.<br> <br> this time around they expected me to pay the whole R5k which i can not afford and i did say to the guy who assisted with my claim that i wont be able to pay the total amount at once, i even asked him if it was going to be split like previously. what paind me is that i have an arrangement in place of a R1000 a month but my line is suspended and i cant even recieve any calls anymore and they are debiting my account for R1000 every month but my line is dead. i ended up buying a new sim card so that i can be contacted by my family and friends and my creditors.<br> <br> this has put me in such a bad state that i had to go change my number in the bank for my banking purposes.<br> <br> i have been with Autopage for years to be treated like this.