cellohone charger faulty

The client booked in his cellphone charger that was 2 weeks old on 8 March 2015, at Autopage Woodlands branch. On 20 March, the company sent the client a message that his iphone 4S is in for repairs, the reference numbers were different from the product that was booked in. After 4 weeks the store said that they booked in the charger on 20 March instead of 4 March, not one of the staff was able to get get hold of the manager, neither were they able to assit the client with a charger , after 4 weeks. There service is absolute pathetic and the staff are ***********. The client's contract was suppose to be rewened September 2014, and he then he app**** for the renewal and in January 2015 a staff member cancelled it without the clients permission. After 4 weeks they were unable to help the client.