CELL PHONE WAS HANDED IN FOR A NEW SCREEN ONLY

ON AUGUST 5TH 2015 I HANDED MY IPHONE INTO ALTECH AUTOPAGE GREENSTONE TO HAVE A NEW SCREEN FITTED. ALMOST 7 WEEKS LATER I WAS ADVISED TO COLLECT MY PHONE FROM GREENSTONE AND WHEN I COLLECTED THE PHONE - THE PHONE WAS NOT WORKING! I WAS TOLD TO LEAVE THE PHONE WITH THEM AND THEY WOULD HAVE TO SEND IT BACK FOR REPAIR. I REQUESTED A NEW PHONE SINCE THE PHONE WAS IN PERFECT WORKING ORDER WHEN I HANDED IT IN TO GET A NEW SCREEN ONLY. IT IS NOW 8 WEEKS THAT ALTECH AUTOPAGE HAS MY PHONE. WHEN I CALL TO ASCERTAIN HOW MUCH LONGER THEY WILL KEEP MY PHONE I AM TOLD THAT THEY HAVE PRIORITIZED THE REPAIR OF MY PHONE BUT THEY HAVE NO IDEA AS TO HOW LONG THIS WILL TAKE. I PAY ALTECH AUTOPAGE R159.00 PER MONTH FOR INSURANCE BUT ALL THEY HAVE OFFERED ME IS EITHER TO REPAIR MY PHONE OR PROVIDE ME WITH A 'REFURBISHED' PHONE WHICH I WILL NOT ACCEPT. EACH TIME I CALL THIS COMPANY I END UP SPEAKING TO A DIFFERENT PERSON!!! THE REF. NUMBER FOR THE REPAIR OF MY PHONE IS R413454. ANOTHER REF. THAT I HAVE BEEN GIVEN IS 867023. I HAVE NOW RUN OUT OF PATIENCE WITH THIS COMPANY!!!! PLEASE HELP ME.<br> SINCERELY<br> MARION SACKS