CELL PHONE NUMBER NOT AVAILABLE FOR PORTING

I cancelled my cell phone contract with Altech Autopage in Johannesburg in late December 2014 via telephone. This is what I was told to do when I visited the Sunridge PE branch to cancel. Sunridge is where I took out the contract. The contract would have ended in April 2015. I was told by the Jbg consultant to pay the settlement fee of R657, which I paid on 31 Dec 2014. I informed them that I wanted the number ported. However, the cancellation was never done because my phone continued to be operational for weeks! After several phone calls to the Jbg call centre again, the contract was finally cancelled in early February. I gathered this since the phone was no longer operational. So along I went to Telkom, with whom I had taken out a new contract on 20 January 2015, so that they could finally apply to have the number ported. However, that was unsuccessful, and has been unsuccessful ever since! After several more calls to the Altech Autopage call centre in Jbg, for them to make my number available for porting, it is STILL NOT AVAILABLE! This is the worst service ever!