Cell phone contract not renewed as requested

Dear Sir,On 15 December I went to Autopage to renew my cell phone contract. On 23 February the supplier cancelled the contract and changed it to pre-paid. Writing to Autopage Head Office and physically calling on the Roodepoort branch has brought me nothing but frustration. Eric, who was responsible for the mess is NEVER available despite many phone calls and messages left for him to sort this out. My calls and messages are simply IGNORED. In the meantime, Autopage faithfully deduct the monthly charges from my bank account.<br> <br> Your kind assistance in sorting this matter will be greatly appreciated.<br> <br> Kind regards<br> Ellen van den Berg<br> ***