Cell phone blacklisting not done after 1.5 weeks

My cellphone was ****** on the 26th of April 2015. I immediately phoned Autopage's Client Service number to have it softbarred. Then, within an hour, I went to Autopage Menlyn to have it Blacklisted. <br> <br> I study full time, and work part-time nightshifts in hospitals. I have very sensitive information on my phone regarding work and account numbers etc. I relayed this information to the young African female representative that helped me. I gave her all the documents she needed to perform both a Sim swop and a Blacklisting. She ensured me this had been done, and told me to phone back in two days to get my ITC number. I cannot claim from my insurance without taking this number to the police and getting a case number. She wrote her name and personal cell number down for me.<br> <br> When I phoned back, she told me that their systems were down, she would phone me back with the information. She didn't. This happened for the next WEEK AND A HALF, each time with a different excuse, until I eventually phoned and talked to Jane, who informed me that my phone had not been blacklisted. She did this then over the phone. My soft-bar was also not removed.<br> <br> I only yesterday finally got my ITC number.